Purpose

To outline how to remove duplicate WebShop customer accounts using the same email address.

Introducing terms and concepts used in this article

Term

Definition

Customer

a client of the merchant; a person or set of people who use one or more of Aphix' suite of products, such as WebShop, where they are provided by the merchant.

More information

Occasionally, you or your customers may create multiple WebShop accounts using the same email address. This may cause confusion since it is difficult to differentiate between the accounts. Should you find duplicate accounts using the same email address:

  • Change the status of one of the duplicate accounts to 'Not Active'.

  • Update the email address to a different email address.

This removes the link between the duplicate accounts.

Key points

  • Using the same email address for multiple customer accounts may cause issues since it is difficult to differentiate between the accounts.

  • To fix this, set the account status to "Not Active" and update the email address.