Purpose

To explain what to do when your WebShop or SalesRep is offline.

Introducing terms and concepts used in this article

Term

Definition

Enterprise Resource Platform (ERP)

a collection of your critical business operating systems, such as product, stock levels, financial, customers, suppliers and so on that run on the same platform.

Web service

service that allows two disparate systems communicate with each other via a standard messaging system.

More information

Aphix Digital Platform integrates seamlessly with your Enterprise Resource Platform (ERP), allowing you to use and extend your business data online without compromising its quality and integrity. As standard, Aphix has developed and maintain these web services to integrate its Digital Platform with:

  • SAP Business One

  • Intact xLine/vLine, Intact iQ and HarmoniQ

  • Sage 200 and Sage X3 (EM)

Data is requested and sent through a standard data interface using a web service. The web service used is dependent on what ERP you use.

Read more about how Aphix Digital Platform and your ERP.

Issue 1: My customers cannot log into WebShop or (if logged in) cannot see product prices

Issue 1

My customers can browse my WebShop as a guest and either

  • My customers cannot log into their Trade accounts or

  • My logged-in customers cannot get prices returned from WebShop

Possible reasons

Definition

A web service is a service that allows two disparate systems communicate with each other via a standard messaging system.

It is likely that your Web Services are offline. Your web services could be offline because:

  • you are using a new broadband connection

  • an internal system error has caused the web service to stop

  • changes to services provided by your ERP provider has unknowingly caused an error to how your web services operate

  • other internal I.T. changes (for example, new phone system, new router and so on) that may affect how Aphix Digital Platform interacts with your web services.

Actions to take

  • Verify if your services are offline by logging into Management Interface, click on Customers and select Customers from ERP.

    • If a list of customers is displayed, your Web Services are most likely online.

    • Otherwise, it is likely your Web Services are offline.

  • If you think your Web Services are offline, contact your I.T service provider, ERP provider or reseller; they need to troubleshoot and restart your Web Services to get you back online.

  • We are always happy to help so if you run into difficulties, please email us or log a ticket, with a detailed description of what the issue is. We'll help you solve this problem.

Issue 2: My web services are online, but all my product prices are missing or incorrect

Issue 2

My web services are online, but all my product prices are missing or incorrect.

Possible reasons

  • The regular export from your ERP to Aphix Digital Platform has not happens correctly

  • The data contained in the import file containing this information is corrupt

Actions to take

  • Verify when the file was latest imported into Aphix Digital Platform by logging into your Management Interface and checking in the Background Jobs panel on the Dashboard, as shown in the spreadsheet. Only correctly imported files are listed on the Background Jobs panel. 

  • Verify that the file has been imported correctly, and that it is not corrupt. To view these files, log into Management Interface, click on File in the left menu and select the data folder listed under Private files.  Should you encounter any difficulties or are unable to verify whether the file is corrupt, email us or log a ticket, with a detailed description of what the issue is. We'll help you solve this problem.

Issue 3: My WebShop is either not loading or taking too long to load

Issue 3

My WebShop is either not loading or taking too long to load.

Possible reasons

  • There is an issue with Aphix Digital Platform.

  • There is an issue with your internet connection or your domain.

Actions to take

  • Check your internet connection.

  • Check with your IT provider there have been no domain / DNS changes.

  • Check the ERP Connection via the Aphix Management Interface.

  • If you are still having trouble with your WebShop not loading or taking to long to load, please email us or log a ticket, with a detailed description of what the issue is. We'll help you solve this problem.

Key points

  • A web service is used to integrate your ERP with your Aphix WebShop.

  • Occasionally, you may see behaviour in Aphix WebShop that is caused by your web service being unavailable.

  • Three issues, with possible reasons and actions that you can take to troubleshoot and fix the problem are listed.