To explain the flow of status for a sales order.
To outline actions you can take if your orders are not placed automatically into your ERP.
Introducing terms and concepts used in this article
Enterprise resource platform (ERP)
a collection of your critical business operating systems, such as product, stock levels, financial, customers, suppliers and so on that run on the same platform.
service that allows two disparate systems communicate with each other via a standard messaging system.
Where can I see the status of each sales order?
The Order Administration screen found in Aphix Management Interface is intended for use as an audit trail of orders that were attempted to be placed in your ERP using the Aphix platform. This information should not be used to generate reports on platform usage.
Regardless of how the sales order was created, you can see a full list of all sales orders and their current status in the Order Administration section of Aphix Management Interface,
Status flow for each product
A sales order moves through different status depending on how it was created.
For Aphix WebShop, the status flow is:
For Aphix SalesRep, the status flow is:
For Aphix PocketShop, the status flow is:
If an error occurs, a status of Error is applied to the order.
What is the meaning of each status?
Any actions I can take?
The customer's chosen order method has been confirmed, and response details have been recorded.
Where a payment gateway is used, this status means that eh order has been paid.
The order is waiting to be processed by your ERP.
The order has been successfully added to your ERP.
There is a problem placing the order.
Open the order and click Resubmit. This attempts to submit the order to your ERP.
If successful, the order's status moves through Confirmed, Queued and Submitted. This suggests an intermittent problem either with the ERP or with the web services when the order was first placed.
If it returns as Error again, contact Customer Support for advice.
Your sales order moves through a number of status before it has been placed in your ERP.
If it has a status of Error, there was an issue placing the order. Resubmit the order, and if the error remains, contact Customer Support for help.