Customer self-service

As a merchant, providing your customers with options to allow your customers manage their own accounts makes a lot of sense. Features included that support customer self-service are:

• Automatically register a WebShop Instant Account for B2B customers

• Workflow that supports manual account creation for B2C customers

• Secure login, access to a range of self-service options and password reset functionality

• Sales order processing features, including compiling orders, checkout and paying for your order

• Account details - view your account details, including your credit limit and balance

• Manage delivery addresses

• Create quotes, and convert them to sales orders

• Maintain order lists

• Account security - change your password from within WebShop

• View Order History

• View and print commercial documents, such as invoices and credit notes

• Manage favourites groups

• Approve orders

• Edit content from within WebShop

• View and re-order recently ordered products

• View a list of top products