Customer self-service (Aphix PocketShop)
Feature list
We support a number of features that allow your customers to view your products, place orders and manage orders. These are:
Secure login
"My account" screen -populated with your customer's credit limit and status and contact details
Favourites - allows your customer to mark products as Favourites for easy re-ordering
Repeat ordering based on Order History
Repeat ordering based on a configurable set of status
Transactions - allow your customer to viewing transaction, which have been retrieved in real-time from your ERP
Want to find out more? Read our feature guide on Administrating customer self-service options in Aphix PocketShop for more information.
What's standard in Aphix PocketShop?
| Feature | Aphix PocketShop | Key points on integration |
|---|---|---|
| Secure login |  | |
"My account" screen -populated with your customer's credit status and contact details | | Data is retrieved from the customer information area of your ERP |
Favourites - allows your customer to mark products as Favourites for easy re-ordering | | |
Repeat ordering based on Order History | | |
| Repeat ordering based on a configurable set of status | | |
| Transactions - allow your customer to viewing transaction, which have been retrieved in real-time from your ERP | |
More detail
Secure login
Secure login for your customers to access their catalogue, orders and listings.
Forgotten password
Your customers can reset their own password if they forget what it is.
"My account" screen
Populated with your customer's contact details and credit status which comes from your ERP.
Favourites
Stores your customer favourites, allowing your customers to easily find and place orders of their favourite products. Favourites are associated with a specific login.
Repeat ordering
Easily re-order from the Order History screen. Stock levels in your ERP are checked in real-time.
Recently-ordered products
Extract a list of recently-ordered products from your ERP in real-time. PocketShop scans through your recent orders, extracts and displays a list recently ordered products based on a customisable set of status which have been configured during PocketShop build.
Transactions
View a list of transactions retrieved from your ERP in real-time. During your PocketShop build, you can specify which transactions to view (for example, invoices or credit notes), and also whether you wish adjustments to be viewed.
